BUSINESS PREPAID | PERSONAL PREPAID
Terms and Conditions for Newbridge Advantage MasterCard® Card
This Terms and Conditions applies to Prepaid Cards used in the Newbridge Business and Personal Prepaid Card Programs. Please read this agreement carefully and keep for your records. You should sign the back of your new Newbridge Advantage MasterCard® Card upon receipt.
Last Revised on: 26-NOV-2012
Terms, Conditions and Definitions for the Newbridge Advantage MasterCard® - The Newbridge Advantage MasterCard® Cardholder Agreement (“Agreement”). This document constitutes the Agreement outlining the terms and conditions under which a Reloadable Personalized Newbridge Advantage MasterCard® Card (“Reloadable Personalized Card”) has been issued to you. In this Agreement, the words “you” and “your” and “cardholder” mean the individual who purchased or to whom we issue a Reloadable Personalized Card. “We,” “us” and “our” mean All-Trans Financial Services Credit Union Limited, SelectCore Ltd. A “transaction” means any use of your Newbridge Advantage MasterCard® Card to make a purchase or obtain cash. The Reloadable Personalized Cards may also be referred to collectively as “Card”, “Cards” or “Newbridge Advantage MasterCard® Card” in this agreement. The MasterCard® Brand Mark is a registered trademark of MasterCard® International Incorporated.
1. The Agreement: By activating, signing, using, or allowing another person to use the Newbridge Advantage MasterCard® Card, you agree to the terms and conditions of this Agreement. If you do not agree to this Agreement, do not use your Newbridge Advantage MasterCard® Card. Cancel by calling our cardholder support centre toll-free at 1 (855) 879-4010.
2. Description of the Newbridge Advantage MasterCard® Card: This Newbridge Advantage MasterCard® card is issued by All Trans Financial Services Credit Union Ltd. pursuant to license by MasterCard® International Incorporated. Use of this card is governed by this agreement. The Newbridge Advantage MasterCard® Card is a prepaid card and not a device that accesses money from an individual checking or savings account. When you use the Newbridge Advantage MasterCard® Card, you are redeeming the value of the card and not making a withdrawal from a deposit account. The Newbridge Advantage MasterCard® Card is not a credit card or charge card and will not enhance your credit rating. You are not permitted to exceed the available balance on your card for any POS or ATM transaction. In the event that any transaction places your card into a negative balance and/or you receive cash or credit in error, you agree to reimburse us upon demand for such amount.
3. Your Reloadable Personalized Card: Once we have successfully completed the registration process, you will receive a personalized card with your name on it. When you receive your Personalized Newbridge Advantage MasterCard® Card in the mail, you will need to visit www.NewbridgeAdvantage.com to activate your card. On activation you can choose a Personal Identification Number (“PIN”), the PIN is used to withdraw money from participating ATMs.
4. Reloading Your Card: You may reload additional funds onto your Reloadable Personal Newbridge Advantage MasterCard® Card over and over again through our personal member portal at www.NewbridgeAdvantage.com.
5. Card Limits: The maximum amount that may be loaded to a Reloadable Personalized Card in a single reload is $2,500. In no event may the balance of any Reloadable Personalized Card exceed $5,000. Other limits are as follows: Minimum Value $10 (per load); Maximum POS Purchases $5,000 (daily); Maximum POS Transaction $2,500; Maximum ATM Withdraws $1,000 (daily); Maximum ATM Transaction $1,000. These limits are subject to change and any changes or additions will be posted online at www.NewbridgeAdvantage.com.
6. Card Fees: By accepting and using the Newbridge Advantage MasterCard® Card, you are subject to various fees such as and not limited to the following: Cash Load / Reload $ 2.50 (per transaction); POS Usage $ 0.35 (per transaction); International POS Usage $ 0.50 (per transaction); ATM Cash Withdrawal $ 2.50 (per transaction); International ATM Cash Withdrawal $ 3.00 (per transaction); ATM Decline $ 0.75 (per transaction); ATM Balance Inquiry $ 0.75 (per inquiry); Card to Card Money Share $3.00 (per transfer); Negative Balance $ 1.99; PIN Change $1.00 (per transaction); Online Statements FREE; Automated Customer Care FREE; Live Customer Support $1.50 (per call); Foreign Currency Markup 2.49%; Card Replacement $25.00; Fraud Investigation Request $35.00 (per request); Card Cancellation $10.00 (one-time fee). All fees or any new fees that may be imposed from time to time are subject to change and any changes will be updated online at www.NewbridgeAdvantage.com. You acknowledge that the fees have been and will continue to be disclosed to you, and you agree to pay any applicable fees for use of the card and the services provided. These fees will be deducted from your card balance. In the event that your card balance is not sufficient to cover any applicable fees, you agree to submit payment to us on demand or reload your card with an amount equal to or greater than the fees owing.
7. No Deposits. No Interest. No CDIC or DICO Insurance: Funds loaded onto the Reloadable Personalized Cards through any means are not considered deposits and do not establish an individual deposit account for the Cardholder. Funds do not qualify for insurance by the Canadian Deposit Insurance Corporation or the Deposit Insurance Corporation of Ontario. Cardholders will not receive interest on the prepaid balance of their Newbridge Advantage MasterCard® Card.
8. Use of Card. You may use your Newbridge Advantage MasterCard® Card for the following transactions:
• To make purchases everywhere MasterCard® is accepted electronically.
• For Reloadable Personalized Cards, to obtain cash from participating ATMs that accept MasterCard® or Cirrus network cards, or from participating financial institutions. Note that ATM operators may charge an additional fee for any service including balance inquiries outside of this agreement.
• Use of an Newbridge Advantage MasterCard® Card is subject to all rules and customs of MasterCard®, and any other clearinghouse or network involved in a transaction, load, or reload.
9. Preauthorized Payments and Recurring Automatic Transactions: If you have preauthorized payments using your Newbridge Advantage MasterCard® Card, you can stop any of these payments. Simply call us at 1 (855) 879-4010, or e-mail us at members@newbridgeadvantage.com, at least 5 business days before the payment is scheduled to be made. If you call, we may also require you to put your request in writing and provide us with a copy of your notice to the payee revoking the payee’s authority to debit your card. If we do not receive the written confirmation within the time frame required, we may honor subsequent debits to your Newbridge Advantage MasterCard® Card. While using the Newbridge Advantage MasterCard® Card for recurring automatic transactions is permissible, it is the responsibility of the cardholder to monitor the card balance to make sure it is sufficient to cover the transactions. Because your Newbridge Advantage MasterCard® Card is prepaid and does not carry a credit line, a merchant that you have authorized to submit recurring transactions may suspend or cancel your service if the card does not have enough value when the recurring transaction is submitted.
10. Cardholder Responsibilities. The Cardholder is responsible for:
• always knowing your card balance and maintaining adequate value on your Newbridge Advantage MasterCard® Card to pay for each transaction and all applicable fees. If you attempt to make a transaction for more than the value available on your Newbridge Advantage MasterCard® Card, the transaction may be declined. You can check your card balance anytime by calling 1 (855) 879-4010 (charges may apply) or online at www.NewbridgeAdvantage.com;
• obtaining paper records of each POS or ATM transaction for which you use your Card and ensuring that the transaction record is accurate;
• obtaining paper records of each activation or reload transaction and ensuring that the transaction record is accurate;
• agreeing that we may deduct the amount of your transactions and applicable fees, and any other amount owed to us in connection with any Reloadable Personalized Card, directly from the balance of your Newbridge Advantage MasterCard® Card;
• paying us immediately on demand if, for any reason, your Newbridge Advantage MasterCard® Card does not have a sufficient balance to cover the amount of a transaction and amounts owed to us;
• not authorizing anyone else to use your Newbridge Advantage MasterCard® Card, or transfer your card to anyone. You are not permitted to resell your Newbridge Advantage MasterCard® Card;
• not using your Newbridge Advantage MasterCard® Card in an illegal reload or transaction;
• taking reasonable steps to always protect the security and confidentiality of the Card number and PIN you select for your Newbridge Advantage MasterCard® Card;
• notifying us right away if you believe your Newbridge Advantage MasterCard® Card or PIN has been lost or stolen or that someone has used or may use your card or PIN without your permission. You can notify us by calling 1 (855) 879-4010. Refer to “Lost or Stolen Cards; Your Liability for Unauthorized Use of Your Card or PIN.”;
• agreeing to cooperate with us in our investigation of any possible unauthorized use of your Newbridge Advantage MasterCard® Card.
11. Amendments to fees and terms of this agreement: We reserve the right at any time to amend, change, delete or add to this Agreement and to apply any such modification to the Newbridge Advantage MasterCard® Card that has been issued to you and to the value on your Newbridge Advantage MasterCard® Card. We will provide you notice of any such modification as required by applicable law. If any changes are made for security purposes, we reserve the right to implement such change without prior notice. Any amendments to this agreement and the fees and services charges will be updated online at www.NewbridgeAdvantage.com from time to time. If we decide not to enforce our rights or charge a fee in one situation, we are not giving up our right to enforce it or to charge the fee in a later situation.
12. Refunds and Merchant / ATM Provider Disputes: If you are entitled to a refund for any reason, you agree to accept a credit to your Newbridge Advantage MasterCard® Card instead of a cash refund, if the merchant does not provide cash refunds. You will settle all disputes regarding purchases you make using your Newbridge Advantage MasterCard® Card directly with the merchant who honored the card. We are not responsible for the delivery, quality, safety, legality or any other aspect of any goods or services that you purchase from merchants with your Newbridge Advantage MasterCard® Card. We are not responsible for any disputes arising out of the purchase of goods or services using the Newbridge Advantage MasterCard® Card or the failure of any merchant to honour the Newbridge Advantage MasterCard® Card or the failure of any ATM machine to dispense cash.
13. When Value on Your Card is Available: Our policy is to make value that you load available to you for use up to 5 business days after your requested fund transfer request is sent to your bank for processing through our personal member portal at www.NewbridgeAdvantage.com.
14. Authorizations and Authorization Holds: When you use your Newbridge Advantage MasterCard® Card to pay for goods or services, certain merchants may ask us to authorize the transaction in advance and may estimate its final value. When we authorize the transaction, we commit to make the requested funds available when the transaction finally settles and may place a temporary hold on your Newbridge Advantage MasterCard® Card’s available funds for the amount indicated by the merchant. Some merchants may also add an amount to ensure that sufficient funds will be available to cover the final transaction (such as an estimated tip). If the amount of the authorization request exceeds the value on your Newbridge Advantage MasterCard® Card, the transaction may be declined. Transactions at certain merchants that authorize high dollar amounts, especially rental car companies and hotels, may cause an “authorization” or a “hold” on your available balance for up to 90 days. Until the transaction finally settles or we determine that it is unlikely to be processed, the funds subject to the hold will not be available to you for other purposes. We will however, only charge your Newbridge Advantage MasterCard® Card for the correct amount of the final transaction, and will release any excess amount only when the transaction finally settles. Please note that we may not manually release authorizations without a certified letter or fax from the merchant. In addition, if you commence a purchase and the merchant obtains an authorization, and then you cancel the purchase without completing it, the authorization may still result in a temporary hold for that amount of funds for 10 days, or longer in some cases.
15. Sharing Information About You: We will disclose information to third parties about your Newbridge Advantage MasterCard® Card or the transactions, loads, and reloads you make:
• Where it is necessary for completing transactions, loads, or reloads;
• In order to verify the existence and condition of your Newbridge Advantage MasterCard® Card for a third party, such as a credit bureau or merchant;
• In order to comply with government agency or court orders;
• If you give us express permission; and
• As otherwise provided in our Privacy Policy
Please refer to our Privacy Policy that accompanies this Agreement. You hereby agree to our collection, use, and sharing of information about you and your Newbridge
Advantage MasterCard® Card as provided in our Privacy Policy, which is made a part of this Agreement.
16. Statements or Transaction History: You can view your account information and transaction history online at www.NewbridgeAdvantage.com.
17. No Liability: We will not be liable (a) if, through no fault of ours, you do not have enough money available on your Newbridge Advantage MasterCard® Card to complete a transaction; (b) if the ATM, bank, or merchant where you are trying to obtain cash does not have enough cash; (c) if the system, ATM or POS terminal was not working properly; (d) if circumstances beyond our control (such as fire or flood) prevent or delay a transaction, load, or reload from being completed, despite reasonable precautions that we have taken; (e) if you attempt to use a Newbridge Advantage MasterCard® Card that has not been properly activated or; (f) if your Personalized Reloadable Card has been reported as lost or stolen, has been suspended by us, or we have reason to believe a transaction was not authorized by you.
18. Foreign Transactions: If your Newbridge Advantage MasterCard® Card is used in a transaction that is submitted to the MasterCard® networks in a currency other than CDN [Canadian] dollars, MasterCard® will convert the transaction amount into CDN dollars using its currency conversion procedure. Under the currency conversion procedure that MasterCard® currently uses, the non-CDN dollar transaction amount is converted into a CDN dollar amount by multiplying the transaction amount in the non-CDN dollar currency by a currency conversion rate. The currency conversion rate that MasterCard® typically uses is either a government-mandated rate, or a wholesale rate provided to MasterCard®. The currency conversion rate that MasterCard® uses for a particular transaction is the rate MasterCard® uses for the applicable currency when the transaction is processed. This rate may differ from the rate in effect when the transaction occurred or when it was posted to your Newbridge Advantage MasterCard® Card, and may be higher than the rate you could have gotten if you had converted CDN dollars into cash. If a transaction initially in a foreign currency is converted to CDN dollars before it is entered into the MasterCard® network, the conversion rates and fees of the company that did the conversion will apply. We charge a fee of 2.49% of the dollar amount of each transaction that you make in a country other than Canada, whether or not the transaction was in a foreign currency.
19. Termination; Expiration: We may, at any time, suspend your Newbridge Advantage MasterCard® Card and your ability to use your Newbridge Advantage MasterCard® Card, for any reason allowed by law, such as if we suspect possible fraud or suspicious activity, or for security reasons. Your Newbridge Advantage MasterCard® Card will expire on any expiration date on the card. Upon termination or expiration, we may stop accepting reloads to and/or transactions from your Newbridge Advantage MasterCard® Card and we may decline to authorize a transaction made to the Newbridge Advantage MasterCard® Card. If we terminate your Newbridge Advantage MasterCard® Card or it expires, and we do not provide a substitute or replacement card, we will return to you any value remaining less a cancellation fee; unless prohibited by law. You remain responsible for any use of your Newbridge Advantage MasterCard® Card even after the card is terminated or expires. To the extent permitted by law, you agree to pay attorneys’ fees and collection costs we incur in collecting amounts you owe us and enforcing our rights under this Agreement.
20. Dormant: If your Newbridge Advantage MasterCard® Card has a negative balance, or there has been no activity on your Card for 60 days and your Card balance is less than $10, we will put your Card into a dormant state. A service fee will apply to reactivate your Card.
21. Discontinuance of Service: If we cease to provide services for the cards and if you have a positive balance at the time your card becomes deactivated, we may arrange for a new card to be issued to you by a different supplier whereby your card balance will be transferred to the new card or we may issue a payment to you for the amount of the card balance subject to certain terms and conditions that may apply at that time.
22. Lost or Stolen Cards; Your Liability for Unauthorized Use of your Card or PIN: Notify us immediately if you believe your Newbridge Advantage MasterCard® Card or PIN has been lost or stolen by calling 1 (855) 879-4010 24 hours a day, 7 days a week. Under the MasterCard® Zero Liability Protection for Lost & Stolen Cards (http://www.mastercard.ca/zero-liability.html), you will not be liable for any unauthorized POS transactions made with your lost or stolen card provided you have exercised reasonable care in safeguarding your card from any unauthorized use and have not been grossly negligent or have engaged in fraud. This policy does not apply to ATM transactions where the PIN is used. You are responsible for the full amount of all activity and unauthorized or fraudulent activity resulting from the use of your Card when the PIN is used. Once you report your Card lost or stolen, we will immediately cancel your Card and issue a replacement Card and transfer the remaining balance from your cancelled card after all transactions have been processed. A replacement card fee will apply.
23. Notice of Error Resolution Rights for Your Newbridge Advantage MasterCard® Card: In case of errors or questions about your Newbridge Advantage MasterCard® Card, call us at 1-855-879-4010 or e-mail us at members@newbridgeadvantage.com as soon as possible if you think an error has occurred on your Newbridge Advantage MasterCard® Card. We must allow you to report an error until 60 days after the earlier of the date you electronically access your Newbridge Advantage MasterCard® Card, if the error could be viewed in your electronic history, or the date on which the error appeared. You will need to inform us of the following:
• Your name and Newbridge Advantage MasterCard® Card number.
• Why you believe there is an error, and the dollar amount involved.
• Approximately when the error took place.
If you tell us verbally, we may require that you send us your complaint or question in writing within 10 business days. We will determine whether an error occurred within 10 business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days to investigate your complaint or question. If we decide to do this, we may credit your Newbridge Advantage MasterCard® Card within 10 business day for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not credit your Newbridge Advantage MasterCard® Card. For errors involving new cardholders, point-of-sale, or foreign-initiated transactions, loads, or reloads, we may take up to 90 days to investigate your complaint or question. For new cardholders, we may take up to 20 business days to credit your Newbridge Advantage MasterCard® Card for the amount you think is in error. We will tell you the results within three business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation.
24. Governing Law: This Agreement and all aspects of your relationship with us with regard to your Newbridge Advantage MasterCard® Card are governed by and construed in accordance with the laws of the Province of which you first obtained your Newbridge Advantage MasterCard® Card.
25. Entire Agreement: This Agreement constitutes the entire agreement between you and us relating to the Newbridge Advantage MasterCard® Card and supersedes any other prior or contemporaneous agreement between you and us.
26. Assignment: This agreement or the obligations in this agreement is not assignable by the cardholder. We may assign this agreement to another party at any time. The Newbridge Advantage MasterCard® Cards are provided to the cardholder only. The cardholder may not assign, sell, transfer or lend the card(s) to others.
27. Severability: If any provision of this Agreement is determined to be void or unenforceable, all other provisions of this Agreement shall remain valid and enforceable.
